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First, let's say what you need? A huge dose of patience and courage, an
experienced scrum master and a strong commitment to big change. You need to
realize that you are interfering with your employees and changing their
comfortable work zone, one of the most sensitive places. Unfortunately, with
this change can come losses, where people cannot accept the change after
years in the standard mode. What you should be prepared for is the fact that
you will find a person in your team who can sabotage and hate your entire
effort. This process of change is not easy and only real leaders can
complete it successfully. If your team works agile, they will completely
change the style of their work so far, they will be forced to communicate
and interact more with their surroundings, they will have to work more
efficiently and cooperate more with their team. However, at the end of the
day, most find
So what to
focus on at the beginning
- What is the goal for which you do it, ideally
find the need directly in the team, e.g. bad communication with the
customer, bad relationships in the team, etc.
- Try to explain to yourself in whole sentences why you are doing it. It must be logically
explained. Employees will not listen to phrases like: because the company
wants it
- Create a map of transformation with concrete steps, try to
think as strategically as possible
- Try to understand the agile form
of your choice as best you can
Recently, many of us have already received the word digitization in our
working dictionaries. Usually, it is the task of the company's strategy that
the digitization process is effectively incorporated into the executive
components of the company. Yes, aversion to change from employees is obvious
and we expect it, but how to identify aversion to change among members of
management and how to work with it effectively? Many times an underestimated
step in the field of digitization is cultural change. Its focus is currently
on employees, but we must not forget the managers:
Let's take a look at how best to avoid such a situation:
- Apply simplicity in communication - talk to your employees directly
and easily. Ask if they understand you and try to motivate them to express
their opinion. If in doubt, make a note of them and work with them.
- Communicate and ask - let your managers know that digitization is
your priority and bring its individual aspects into mutual communication
-
Let your employees express their opinion - organize an ideal design
thinking workshop with an experienced lecturer and give your employees in
groups a chance to express themselves. Listen to the opinion of the
individuals in the group. Take action steps from this meeting and try to
analyze them with the information you have recorded from individual
meetings.
- Filter arguments - it is very likely that you will encounter
subjective opinions that will be more associated with aversion to change.
Try to separate them from the logical arguments that are associated with the
need for digitization
- Invent quick-win activities - try to convince the positives of
digitization through small successes that are quickly measurable and
visible. This will effectively confirm the feasibility of the change in your
organization.
Even after your enormous efforts, you will certainly find that not all team
members are still identified with the company's new vision. This is
normal and you need to take this into account . The worst thing
will be if you get to give orders. This will devalue the new culture
yourself. It is a gradual process and you must be a role model for your
employees. Always talk: I have to give up on it and let my team talk and
decide.
It is well known that people have a strong reluctance to change. We like the
things that keep us in our comfort zone - and even more so in the workplace.
Why? In companies, organizational change is generally associated with a
significant drop in productivity, which can be really frustrating for
experienced employees, who generally work at a high level. In principle, it
takes time to master new concepts, understand new technologies and memorize
new practices. In the digital field, this is called the "W effect" and has
been observed by two academics studying IT administration, James D. McKeen
and Heather A. Smith. According to this theory, as a company introduces new
technology, the level of employee productivity follows four consecutive
trends:
- A sudden drop in productivity when implementing the relevant technology
- Slight increase in productivity after a few weeks, but still lower than
the level before the change in productivity
- The second drop in productivity - less severe than the first - after a few
months
Once implementation is complete, productivity gains should get above
pre-change levels. You need to make sure that the process you manage to set
up really works and follow the primary processes that always explain that
they are as if engraved in stone. The situation will be challenging for you
as well, because with this change you will give your team more
decision-making autonomy. However, the result will be their satisfaction and
especially the final product, which will be above your expectations.